Privacy Policy - Partner Mode

Introduction

Zeniva Travel is an AI-powered travel agency platform operated by Zeniva LLC. Partner Mode is designed for independent contractors such as property hosts, yacht providers, tour operators, and luxury service suppliers.

Information collected

Business data

• Legal name, trade name, business address, and contact information.
• Tax ID, banking details, registration documents, and insurance records.

Technical data

• Platform usage, listing analytics, and communication logs.

Booking information shared with partners

To fulfill bookings, partners receive limited traveler data such as traveler name, booking dates, limited contact details, and special requests. Access is provided on a need-to-know basis.

Use of partner information

• Listing management, availability, and service fulfillment.
• Payouts and financial reconciliation.
• Fraud detection, compliance, and platform security.
• Ranking and marketplace quality controls.

AI and marketplace algorithms

Zeniva uses AI systems for listing ranking, pricing optimization suggestions, risk detection, and demand forecasting. No guarantee of ranking priority is provided.

Payments and financial processing

We use secure payment processors and encrypt banking details where appropriate. Zeniva does not store full payment card numbers. Payout schedules are defined in partner agreements and dashboards.

Data sharing

We may share partner information with:

• Payment providers and financial institutions.
• Insurance partners and compliance auditors.
• Legal authorities when required by law.
• Cloud infrastructure and operational vendors.

We do not resell partner personal data.

Partner obligations

• Use traveler data only for service fulfillment.
• Do not market to travelers without consent.
• Do not retain data longer than necessary.
• Secure systems and credentials.
• Comply with GDPR/CCPA/PIPEDA where applicable.

Data retention

We retain partner records for seven years for financial compliance.

International transfers

Data may be processed in Canada, the United States, or other jurisdictions with appropriate safeguards.

U.S. privacy rights (CCPA)

• Right to know what personal data is collected and disclosed.
• Right to delete and correct personal data.
• Right to non-discrimination for exercising privacy rights.
• We do not sell personal data.

Canadian privacy rights (PIPEDA)

• Access to your personal information.
• Correction of inaccurate or incomplete data.
• Withdrawal of consent where applicable.

Contact information

Privacy contact: Alexandre Blais